Website Financial Policy
Thank you for choosing Swift Health Urgent Care Centers for your medical needs.
We understand how complicated insurance plans can be and will do our best to assist in you in understanding your urgent care benefits and financial responsibility. Our team strives to ensure you understand your treatment and applicable charges.
We value you as a patient and recognize that you need clear, concise answers when it comes to your financial responsibility. Our financial policy is simple and easy to understand.
Swift Health Urgent Care will file the claim on your behalf with the appropriate insurance carrier.
As the patient, you are responsible for providing our team with an up-to-date insurance card and government issued photo identification card. A photo identification card must be presented on the date of service or a valid photo identification card must be present on the patient’s file.
If you are unable to provide our team with an insurance card, you will be required to pay for your visit at the time of service per the terms of our self-pay rate. If we are unable to validate and verify your insurance on the date of service, you may be required to pay for your visit at the time of service per the terms of our self-pay rate, and/or a Deductible Deposit until that claim has been paid by the insurance carrier.
If you have a new insurance carrier and have not received your insurance card, our team may be able to verify your eligibility and benefits online. If you can provide your insurance identification number, group number, and claims address, we may be able to verify your benefits and determine your financial responsibility.
Swift Health Urgent accepts assignment of insurance benefits, which means your insurance carrier will pay us directly based upon your benefit coverage. By signing the Registration Form, you authorize the assignment of your benefits to Swift Health Urgent Care for treatment and related services and acknowledge the receipt of this Financial Policy.
Our team collects a patient’s financial responsibility at the time of their visit, including copayments, coinsurance percentage deposits, and deductible deposits. Our team will determine your financial responsibility based on your insurance card and benefits profile from your insurance carrier.
Due to the nature of urgent care, copayments will be collected for every visit.
Patients with deductibles, coinsurances, and/or unable to verify insurance on date of service, will be subject to a $95 deposit. This does NOT mean that the deposit will cover the cost of the whole visit. Once we receive an Explanation of Benefits from your insurance company, and received payment for your visit, we will either reimburse or bill you the difference. All reimbursement checks are only valid for 120 days from the issue date. All reimbursement checks over 120 days which were not deposited will not be honored and considered null and void.
Personal Checks, Traveler’s checks, and Care Credit are NOT accepted.
Swift Health Urgent Care is contracted with various government and commercial insurance carriers. If Swift Health Urgent Care is not contracted with your insurance company or you have an out-of-state plan, our team is still happy to serve you, but will require payment in full at the time of service. Referrals and authorizations are patient responsibility. Please call your insurance carrier to verify if you need a referral and/or authorization for an urgent care visit.
Attention TRICARE VA Beneficiaries:
TRICARE PRIME requires an authorization be obtained for urgent care services. This authorization can be done after the time of service if your visit occurs during evening hours, on a weekend, and/or a holiday. Without an authorization, TRICARE will process the claim to your POS Deductible and you will be financially responsible for the contracted amount. Should this occur, payment is expected within 30 days.
Attention Workers Compensation Claimants:
As the employee, you must report any work related injuries to your employer. You must provide Swift Health Urgent Care with the appropriate claim number, insurance company name and address, claims adjuster name and any relevant phone numbers. If your employer fails to report your injury and/or the insurance carrier denies your claim for any reason, you will be financially responsible for services rendered. All Workers Compensation claims will be sent to the appropriate insurance carrier for processing. As a patient, you must sign the Benefits Assignment Form for authorizing the assignment of your benefits to Swift Health Urgent Care for treatment and related services and acknowledge the receipt of this Financial Policy.
Attention Automobile Accident Claimants:
Swift Health Urgent Care will bill your personal auto insurance carrier should you incur injuries as a result of a motor vehicle accident. A third party insurance carrier cannot be billed for services.
You must provide us with the correct claims information including insurance company name, claim number, claims adjuster name, relevant phone numbers, etc. If for any reason this claim is denied, you will be financially responsible for services rendered. As a patient, you must sign the Benefits Assignment Form for authorizing the assignment of your benefits to Swift Health Urgent Care for treatment and related services and acknowledge the receipt of this Financial Policy.
Attention Uninsured Patients:
Swift Health Urgent Care does offer a prompt pay discount. In order to receive these savings, all charges are collected at the time of service. All charges must be paid at the time of service.
In the event your financial responsibility is not collected in full at the time of service, you will receive a statement. Prompt payment is appreciated. In the event your account is turned over to an outside collection agency, you will be responsible for an additional 25% of the balance owed and/or all of the associated costs incurred to collect the unpaid debt.
Swift Health Urgent Care reserves the right to change the terms and condition of the Financial Policy at any time.
CHARGES AND PAYMENT
We will charge you for the services rendered on the “Date of Service” (your visit). When possible, we will assist you with filing a claim to your private insurance company carrier for the services rendered on the Date of Service. We reserve the right to bill you for any additional procedures, and/or services (including, but not limited to the “Service of Convenience” for durable medical equipment and/or medication), which were performed, administered, and/or provided to you on the Date of Service. We will also charge you for your office visit and any additional procedures at our then prevailing rates. Together the charges for services rendered on the Date of Service and Services of Convenience, those for providing the Services plus any other charges due under these terms and conditions shall constitute our fee (“Our Fee”). We reserve the right to charge you for our reasonable expenses at cost, which we in the course of providing the Services.
Payments for services rendered to self pay patients are due on the date of service (DOS). The charge for an office visit does not include any additional procedures including, but not limited to, blood draws, in-house lab testing, x-rays, medications, injections, sutures, suture removal, crutches, slings, casting materials, and orthotics.
Any additional charges incurred from X-rays or lab work that is performed at an outside facility is the sole responsibility of the patient or guarantor.
It is the sole responsibility of the patient or guarantor to provide Swift Health Urgent Care with their updated contact information, including, but not limited to, change of address and/or phone number.
Swift Health Urgent Care reserves the right to charge interest on late payments of statement balances, and/or to utilize a third party collections agency.
You will pay Our Fee to us within 30 days of the date of our statement (“the Payment Period”).
Should you fail to pay Our Fee within the Payment Period we reserve the right to suspend the Services until such time as we receive payment of Our Fee and any other sums due to us including interest.
In the event that you fail to pay Our Fee within the Payment Period we reserve the right to charge interest (from the Date of Service and every date thereafter the balance is outstanding) in accordance with interest rate set out in our Financial Policy.
You agree to indemnify us and hold us harmless against all cost we incur in procuring payment from you and for any loss that we may incur from agreeing to provide the Services to you.
We reserve the right to vary our charging rates from time to time. We will use reasonable commercial efforts to notify you of any such changes that will fall immediately due on notice for all Services.